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Returns Policy

Return & Refund Policy


Thanks for shopping at Fathoms Aquatics
If you are not entirely satisfied with your purchase, we're here to help.

You have 14 calendar days to return an item from the date you received it.
To be eligible for a return, your item must be unused and in the same condition that you received it.
Your item must be in the original packaging.
Your item needs to have the receipt or proof of purchase.
If your return is regarding a warranty issue, please contact us directly to discuss the return and replacement of your product.

Once we receive your item, we will inspect it and notify you that we have received your returned
item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card (or original method of payment).
You will receive the credit within a certain amount of days, depending on your card issuer's policies.

Unless the product is determined to be faulty or sent in error, you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non­refundable.
If you receive a refund, the cost of return shipping will be deducted from your refund.

Contact Us
If you have any questions on how to return your item to us, contact us at info@fathomsaquatics.com or call us on 01525 854955